Personal Counseling

The Health & Wellness Center at JCC provides short-term personal counseling at no cost for Jefferson students.  Counselor Katy Troester-Trate has a master’s degree in social work and is a licensed clinical social worker.

The benefits of counseling can include:

  • accomplishment of personal goals
  • greater self-awareness
  • improved self-confidence
  • enhanced interpersonal relationships

Sometimes counseling is difficult in that discussing personal problems can be upsetting.  Changing unsatisfactory aspects of your life may affect the nature of your relationships with others.  However, most people find that the benefits of counseling outweigh the risks.  We will work together to resolve difficulties that may arise during the course of counseling.  Also, we can discuss the value of including additional services, such as a psychiatric referral, referral for longer term counseling, and/or collaborating with other health care providers and/or referral services.


To schedule an appointment, please call the Health & Wellness Center at 315-786-2376.  Appointments are recommended, however if you need immediate assistance, please visit the Heath & Wellness Center in the Room 104A of the McVean Student Center (Building #4).

In the event of an emergency and you are on campus, you may call the Campus Safety & Security Office at 315-786-2222 (dial ext. 2222 from on campus phones) during and after business hours. For an off-campus emergency, please call 911 or Mobile Crisis at 315-782-2327.

A currently enrolled student (either full or part-time) is eligible for up to 5-6 appointments per academic year.  Extension of the allotted number of appointments is at the discretion of the counselor and will be assessed as deemed necessary. The counseling provided at JCC is designed to be short-term. If you are in need of more long term counseling/services, a referral to a community setting will be made. Once outside services are in place, you may only see the Counselor for emergency situations.  

Please note: the Health and Wellness Center does not provide psychiatric services, but can recommend assistance in the community.


Confidentiality is extremely important and information shared by you in a counseling session will be kept in strict confidence.  Your personal information will not be disclosed outside counseling without your written permission.  Counseling files are NOT part of academic records.  However, there are some situations in which we are legally obligated to take action to protect others from harm, and this may include disclosure of some personal information.  If the personal counselor believes your behaviors are a concern for the health and safety of JCC’s campus, limited information can be shared with JCC CARES committee (a behavioral intervention team whose goal is to better serve the needs of the campus as well as individual students).  If we believe that a child or elderly person is being abused, we may be required to file a report with the appropriate state agency. If we believe that a client is threatening serious bodily harm to another, we are required to take protective actions. These actions may include notifying the potential victim, contacting the police, or seeking hospitalization for the client. If the client threatens to harm himself/herself, we may be obligated to seek hospitalization for him/her or to contact others who can help provide protection. The exceptions to confidentiality are extremely rare.  ­If they should occur, it is the Center's policy that, whenever possible, we will discuss with you any action that is being considered.  It is important that if you have any questions about this now or at a later date that we discuss these.

Because of our concerns about confidentiality, it is our policy to limit e-mail communications to scheduling concerns.  We cannot guarantee the privacy of e-mail communications, and so request that you do not use e-mail for personal concerns.  If you prefer that no e-mail comes to you from our office, we will honor that request.