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Institutional Technology (IT)
Melvil Dewey Library Building
Rooms 5-001 and 5-004
Faculty/Staff HelpDesk 315-786-2262
helpdesk@sunyjefferson.edu
Student HelpDesk: 315-786-6511
studenthelpdesk@sunyjefferson.edu
| myJCC | Blackboard | SOAR | CannonMail/SkyDrive |
| Reset Password | First Time Users | Protecting Yourself | JCC Computers |
| Wireless Networks | Acceptable Use Policy | Hours of Operation | Mobile Applications |
Institutional Technology is responsible for all technology used on campus. In addition to computers and software, this includes:
- Phone System
- Campus Networks (wired and wireless)
- Audio/Visual Technology
- College Website
- Computer Classrooms
- Web Applications such as myJCC, CannonMail, SOAR, and Blackboard
If you are registered for at least one credit course, you will have access to myJCC (the campus portal), CannonMail (email), the campus computers, the wireless network, the library online databases and Blackboard. myJCC is a brand new and an exciting application. Once logged in to myJCC, you can automatically access SOAR, CannonMail and Blackboard.
IT services include:
- Providing wireless network access for your laptop or mobile device
- Access to the Open Computer Lab (room 6-204) and offering basic assistance in using the available equipment and software
- Offering assistance with technology used in your coursework
- Providing login assistance with applications such as myJCC, SOAR, CannonMail, Blackboard and the campus computers.
You must show your SUNYcard if requesting assistance in person. If calling or using email the student helpdesk, be prepared to provide your J#, birthdate, phone #, and other info to help prove identity.
