Getting Help & Contact Information

Jefferson Community College is committed to helping you succeed in your studies. All you need to do is ask!

There might be times during the semester when you need a little assistance. Whether you're struggling in a class or you can't get a function to work in Blackboard, you need to know where to turn for help.

  • Questions about course content should be directed to your instructor and/or other students in the class, but you should be aware of other services available to JCC students.

Some of these services require students to come to campus, but others don't. For example, from off-campus, you can access many student support services via email or telephone, you can access the library and many of their services on the web and you can access the Student Helpdesk at helpdesk@sunyjefferson.edu or by phone 315-786-6511.

For questions about things like logging in, trying to access a course or complete a task in your course, please contact:

  • SLN Helpdesk: 800-875-6269
  • JCC’s Student Helpdesk: 315-786-6511 (outside the 315 area code call toll-free 888-435-6522: Ask for Instructional Technology) or email helpdesk@sunyjefferson.edu
  • Distance Learning Office: 315-786-2440 (outside the 315 area code call toll-free 888-435-6522 Ask for DL office)
    or email GoTheDistance@sunyjefferson.edu

SLN Support Services

The SUNY Learning Network (SLN) a consortium of SUNY Campuses, including Jefferson Community College, providing support for online coursework and initiatives. SLN provides helpdesk services for JCC’s students and faculty.

To contact SLN Support Services:

If you have any technical problems with Blackboard, please visit the SUNY Learning Network Helpdesk for assistance. You can also call them at 1-800-875-6269 (Toll-free within the United States) or 1-518-320-1889 (Direct).

For all other questions like class availability or registration, please contact:

Gina Costanzo
Distance Learning Coordinator
Office: 315-786-2440
toll-free: 888-435-6522 (ask for Distance Learning)
GoTheDistance@sunyjefferson.edu

Tricia Richardson
Distance Learning Technical Specialist
Office: 315-786-6527
toll-free: 888-435-6522 (ask for Distance Learning)
GoTheDistance@sunyjefferson.edu