1. Grading System.
2. Academic Standing.
3. Standards for Academic Probation and Dismissal.
4. Attendance.
5. Academic Honesty Policy.
6. Withdrawal from the College or from a Course.
7. Change of Curriculum.
8. Graduation Requirements.
9. Change of Name or Address.
10. Online Testing
11. Sexual Harassment
12. Freedom of Access to Higher Education
13. Protection of Freedom of Expression
14. Protection Against Improper Academic Evaluation
15. Student Records (FERPA)
16. American Disabilities Act (ADA)

Grading System
At the end of each semester, final grade reports will be available online approximately two weeks after the end of the course.  Such grade reports become part of the student's official transcript. In addition, Jefferson faculty will calculate a mid-term grade which will be posted electronically on the JCC Student Access to Online Records (SOAR).

At the end of each semester, final grade reports will be made available online via the eArmyU portal. 

The instructor's assessment of each student's achievement will be in accordance with the following grading system:

Once a final grade for a course has been submitted to the Registrar's Office, no grade change (other than from a temporary grade of I) will be allowed after a time span of 60 days from the due date of the grade.
 

Grade	Numerical Equivalent	Interpretation	Grade Points
A	90-100	Excellent	4.0
B	80-89	Good	3.0
C	70-79	Average	2.0
D	60-69	Passing	1.0
F	below 60	Failing	0.0
I	-----	Incomplete	0.0
	Incomplete or I is a temporary grade used at the discretion of the instructor when a student has not completed the course requirements for medical or personal reasons documented to the instructor's satisfaction. If the student fails to complete the requirements during the 60 calendar days following the due date of the grade, the incomplete is changed automatically to F. Extensions can be granted up to a period of 1 week beyond the scheduled course end date, with the permission of the instructor.
W	-----	Withdrew	0.0

Academic Standing
The term "in good academic standing" means that a student is eligible or has been allowed to register for and undertake academic course work as a matriculated student for the semester in question. In some instances, the College may define a student as being "on academic probation." The mechanism of academic probation, including any accompanying constraints upon a student's activities, is intended merely as an educational device designed to encourage greater effort on the part of students who appear to be having difficulty in meeting certain academic standards. Placement on academic probation may precede denial of the right to register for academic course work as a matriculated student if certain conditions are not met, but a student on academic probation is considered to be in good academic standing. Any question concerning whether or not an individual student is in good academic standing will be determined by the College's Faculty Petitions Committee.

Standards for Academic Probation and Dismissal
If a certain minimum cumulative grade point index is not maintained, a student is subject to probation or dismissal.  This minimum index varies with the total credit hours completed according to the following standards: 

Total Credit Hours	Dismissal Index Below	Probation Index Below
0-23.5	1.00	1.50
24-38.5	1.25	1.75
39-54.5	1.50	1.90
55 or more	1.75	2.00

Total credit hours above include credits earned at Jefferson Community College, transfer credits granted and credits earned by examination (Proficiency Examinations, Jefferson Community College Examinations, C.L.E.P., etc.).

In addition to the cumulative grade point index requirement described above, students enrolled in A.A.S. and A.S. Degree programs are required to maintain in minimum cumulative index within their major course sequence of 1.4 after the first semester, 1.6 after the second semester, and 1.8 after the third semester. If the cumulative index falls below these minimums, the student will be permitted to continue in the major sequence only with the approval of the faculty in the department offering such majors. If permitted to continue, the student is obligated to raise the cumulative index in the major sequence by the end of the following semester, or be denied further enrollment in the major.

Any student placed on probation at the end of a semester is advised that if the cumulative grade point index is not raised sufficiently to remove the probationary status by the end of the next regular semester, the student may be subject to dismissal. 

A student who has been placed on academic probation or dismissed from the College is notified in writing of his or her status.

Procedure for Academic Reinstatement
A student who has been academically dismissed has two options for completing studies at Jefferson Community College: 

1. An appeal may be made to the Faculty Petitions Committee for consideration to be reinstated on Academic probation for the following semester. The appeal must be submitted in writing on the appropriate petition form and must indicate to the Committee the reason(s) for unsatisfactory achievement during the past semester and plans for improvement. The student will be notified in writing of the Committee's decision.

 
OR


2. Without "appealing," the student may continue studies on a "part-time" non-matriculated basis. The student must seek assistance from the Associate Dean for Continuing Education in planning a course of study prior to registration. It might be to the student's advantage to repeat a course in which a "D" or "F" grade has been received in order to raise the cumulative average. 

In addition to the above, a student may apply to return to full-time matriculated status after an interruption of attendance of at least one semester. Evidence of increased ability and motivation to succeed in college studies must be evident.

Attendance
Jefferson Community College recognizes the importance of prompt and regular attendance to a student's academic success. Therefore, it is the responsibility of the student to attend or regularly participate in all class sessions.

If, for medical or other valid reasons, a student misses a class, it is the student's responsibility to contact the instructor immediately on returning to arrange a procedure for maintaining continuity in the course.

The effect of absences on grades is determined by the instructor of the course with the approval of the appropriate Associate Dean. The attendance policy for each course will be stated explicitly in the course outline. For example, some online instructors explicitly request students to log in to their course a specified number of times per week. Other online instructors require students to post something to their course a specified number of times per week.

Students will be excused if their religious holidays occur when the College is in session. The following New York State law (Section 224-a of the Education Law) governs such excuses. 

1. No person shall be expelled from or be refused admission as a student to an institution of higher education for the reason that he or she is unable, because of his or her religious beliefs, to attend classes or to participate in any examination, study or work requirement on a particular day or days.

 
2. Any student in an institution of higher education who is unable, because of his or her religious beliefs, to attend classes on a particular day or days shall, because of such absence on the particular day or days, be excused from any examination or any study or work requirements.

 
3. It shall be the responsibility of the faculty and of the administrative officials of each institution of higher education to make available to each student who is absent from school, because of his or her religious beliefs, an equivalent opportunity to register for classes or make up any examination, study or work requirements which he or she may have missed because of such absence on any particular day or days. No fees of any kind shall be charged by the institution for making available to the said student such equivalent opportunity.

 
4. If registration, examinations, study or work requirements are held on Friday after four o'clock post meridian or on Saturday, similar or make up classes, examinations, study or work requirements or opportunity to register shall be made available on other days, where it is possible and practicable to do so. No special fees shall be charged to the student for these classes, examinations, study or work requirements held on other days.

 
5. In effectuating the provisions of this section, it shall be the duty of the faculty and of the administrative officials of each institution of higher education to exercise the fullest measure of good faith. No adverse or prejudicial effects shall result to any student because of his or her availing himself or herself of the provisions of this section.

 
6. Any student who is aggrieved by the alleged failure of any faculty or administrative official to comply in good faith with the provisions of this section shall be entitled to maintain an action or proceeding in the supreme court of the county in which such institution of higher education is located for the enforcement of his or her rights under this section.

 
 

f-1. It shall be the responsibility of the administrative officials of each institution of higher education to give written notice to students of their rights under this section, informing them that each student who is absent from school, because of his or her religious beliefs, must be given an equivalent opportunity to register for classes or make up any examination, study or work requirements which he or she may have missed because of such absence on any particular day or days. No fees of any kind shall be charged by the institution for making available to such student such equivalent opportunity.
 

7. As used in this section, the term "institution of higher education" shall mean any institution of higher education, recognized and approved by the regents of the University of the state of New York, which provides a course of study leading to the granting of a post-secondary degree or diploma. Such term shall not include any institution which is operated, supervised or controlled by a church or by a religious or denominational organization whose educational programs are principally designed for the purpose of training ministers or other religious functionaries to used in this section, the term "religious belief" shall mean beliefs associated with any corporation organized and operated exclusively for religious purposed, which is not disqualified for tax exemption under section 501 of the United States Code. 

Academic Honesty Policy
Academic honesty on the part of all students at Jefferson Community College is essential to individual growth and development. Upon admissions to the College, each student is obligated to uphold the highest ethical standards in academic endeavors. Failure to do so can seriously undermine and impede the educational process. Thus, any form of academic dishonesty is a serious concern to the College and is therefore unacceptable.

The following is a list of unacceptable types of behavior in relation to academic honesty. No listing can define all possible types of academic dishonesty; thus, the following should be viewed as examples of infractions rather than an all inclusive list. 

1. Plagiarism

Plagiarism is the misrepresentation of any part of another's work as one's own. While it is expected that a student who is engaged in writing will utilize information from sources other than personal experience, acknowledgment of such sources is necessary.

Examples of plagiarism include using a direct quotation without citing the source, paraphrasing the ideas or expressions of another without giving credit, and representing the thoughts of others as one's own by failing to acknowledge or document sources. Additionally, any work which has been borrowed, stolen, or purchased from someone else.
 

2. Cheating

Cheating implies conducting matters fraudulently so as to profit oneself. Some examples of cheating include the copying of an examination, assignment or other work to be evaluated, unauthorized collaboration on work to be evaluated, "cribbing," and submitting work for which previous credit has already been received in another course without the express consent of the instructor.
 
3. Theft

Theft includes the stealing of another's work or work materials such as laboratory endeavors, computer programs, class projects and library materials. 

1. Grade reduction on the assignment in question. 
2. A failing grade in the course. 
3. Suspension or dismissal from the College

 

Any act of academic dishonesty will be documented by the instructor and a report will be filed in the office of the Academic Dean. 

Late Registration

All soldier-students must register for classes no later than 13 days prior to the start of class.

Changing Home Institution or Degree Program

A soldier-student planning to change the home institution or degree program must obtain approval from an ACES Counselor.  The change will be processed only after the initial student agreement is posted to the eArmyU portal or the soldier-student is formally denied admission to an institution.

No withdrawal is permitted after the 65th day of classes of a semester or its equivalent.

Withdrawal from Courses

Soldier-students wishing to withdraw from a course for military reasons must obtain approval  from an ACES Counselor to withdraw through the Portal.  (Note:  This type of approval will only be granted to a soldier-student whose line of work in the military will prevent him/her from completing the course.  Ideally, a student will get an ACES Counselor approval for a WM before withdrawing from a course, but they are allowed to do this retroactively as well.)

Soldier-students wishing to withdraw from a course for personal reasons would process this withdrawal directly through the Portal.  (Note:  This type of withdrawal should only be initiated by a student if the student wishes to drop the course after it has begun for any reason other than military.)

After Jefferson Community College has been informed of the withdrawals, notification will be sent via e-mail to the instructor and soldier-student confirming this action.

For a non-penalty withdrawal, students need to withdraw from a course before 87% of the course has been completed. These dates are available on the College Academic Calendar.

When not certain how withdrawal from a course will affect graduation, etc., the student should see a counselor to discuss such concerns.

Change of Curriculum
Students may change their curriculum only with approval of the appropriate Associate Dean. Change of Curriculum forms may be obtained from the Registrar's Office.

Students intending to change curriculum in a given semester must declare such prior to the 10th day of class in that semester.

Each student who changes curriculum must complete the full requirements of the new curriculum as published at the time of the curriculum change.

Graduation Requirements
Candidates for a degree or certificate from Jefferson Community College must fulfill the following requirements.

Degree Requirements
A degree candidate must fulfill these general requirements:

1. Complete successfully a minimum of 60 credit hours of course work. Physical Education Activity classes are not considered as part of this 60 hours. 
2. Complete successfully all course requirements as listed under the degree program for which the candidate is matriculated. 
3. eArmyU students must complete a minimum of 15 academic credit hours at Jefferson Community College, as outlined in the College's SOCAD agreement. 
4. Attain a minimum cumulative grade point average of 2.00 upon completion of the program. 
5. Satisfactorily meet all College financial obligations. 

Candidates for a Degree or Certificate
In addition to general requirements, candidates for a Degree or Certificate must complete and submit an "Application for Degree/Certificate" during their last semester. Forms and deadline dates may be obtained from the Office of the Registrar.

Change of Name or Address
If at any time a student's legal name or mailing address is changed, notification of the change must be provided through the eArmyU portal.

Assessment Testing
You may be required to take assessment testing at an Army Education Testing Center prior to registering for English and math coursework.

Online Coursework Testing
Evaluation of coursework, such as testing, papers, and projects, is embedded in each JCC online course. No separate testing, or use of a proctor, is necessary for online courses offered through JCC.

Sexual Harassment/Gender Discrimination Policy
Jefferson Community College is committed to providing an environment that respects and encourages the development and growth of all students, staff and faculty. Any form of discriminatory behavior prevents a member of the campus community from achieving his/her full potential and is a violation of College policy. Sexually harassing behavior includes unwelcome verbal and physical conduct which is sexually offensive. Sexually offensive conduct may include sexual flirtations or touching, verbal abuse of a suggestive nature graphic or suggestive comments about and individual's dress or body, use of sexually degrading words to describe an individual and the display in the work place of sexually suggestive objects or pictures. According to current federal, state, and SUNY guidelines sexual harassment is a form of unlawful discrimination. 

Sexual harassment is defined as unwelcome sexual advances requests for sexual favors and other verbal or physical conduct of a sexual nature when: 

1. Submission to such is made explicitly or implicitly a term or condition of an individual's employment or of a student's evaluation;

 
2. Submission to or rejection of such conduct by an individual is used as the basis for employment decisions or student evaluations affecting such individual;

 
3. Such conduct has the purpose or effect of unreasonably interfering with an individual's (employee or student) performance or creating an intimidating, hostile or offensive working environment.

1. Treat one person differently from another in determining whether such a person satisfies any requirement or condition for the provision os such aid, benefit or service;

 
2. Provide different aid, benefits or services or provide aid, benefits or services in a different manner;

 
3. Subject any person to separate or different rules or behavior, sanctions, or other treatment;

 
4. Otherwise limit any person in the enjoyment of any right, privilege, advantage or opportunity.

If a complaint is filed with the Affirmative Action Officer and an informal inquiry indicates that a charge is unlikely to be resolved informally, or an attempt at informal resolution is unsuccessful the the College President may institute more formal procedures. Threats or other forms of intimidation and retaliation against a complainant or any other party reporting or acting pursuant to this policy are violations of the policy, and constitute grounds for disciplinary action. 

Because of the nature of the problem, complaints of sexual harassment and other forms of gender discrimination cannot always be substantiated. Lack of corroborating evidence should not discourage complainants from seeking relief through the procedures outlined above. However, charges found to have been intentionally dishonest or made maliciously without regard for truth will subject complainants to disciplinary action. 

Statement on the Rights, Freedoms and Responsibilities of Jefferson Community College Students Preamble 

A student enrolled at Jefferson Community College enters into a relationship with the College as a member of that academic community. This relationship places obligations on both the student and the College. the College is expected to provide educational opportunities, and to foster the development of the student as a conscientious individual and productive member of society. The student is obliged to act responsibly within the academic community in both educational and social settings. 

Jefferson Community College's jurisdiction and discipline will be limited to contact which occurs on JCC premises, at College-sponsored activities, or in the pursuit of its objectives. The College has the right and obligation to develop and establish regulations, policies, and procedures to enhance the environment of the community; ensuring a safe, open educational environment. 

The objectives of the community can only be achieved through rational dialogue, intellectual integrity, a mutual respect for varied opinions, and a careful preservation of an atmosphere free of repression and disruptive behaviors. 

1. FREEDOM OF ACCESS TO HIGHER EDUCATION

The admission policies of colleges and universities are a matter of institutional choice, provided that each college and university makes clear the characteristics and expectations of students which it considers relevant circumstances will a student be barred from JCC on the basis of race, color religion national origin, sex, age, handicap or any other basis prohibited by law. Thus, who are qualified according to its admission standards. The facilities and services of JCC are open to all of its enrolled students, and the College will use it influence to secure equal access for all students to public facilities in the local community. 
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2. IN THE CLASSROOM

At Jefferson Community College, the instructor encourages free discussion, inquiry, and expression both in the classroom and in conference. Student performance is evaluated solely on an academic basis, not opinions or conduct in matters unrelated to academic standards. 
1. Protection of Freedom of Expression

Students are free to take reasoned exception to the data or views offered in any course of study and to reserve judgment about matters of opinion. They are, however, responsible for learning the content of any course of study in which they are enrolled.
2. Protection Against Improper Academic Evaluation

Students at Jefferson Community College are protected against prejudiced and capricious academic evaluation. Any student who feels unjustly evaluated or unfairly penalized by an instructor with regard to the College's Academic Honesty Policy may follow the steps outlined below within four months after the incident in question.

Step I. The student will present any grievance to the instructor involved and ask for a complete review of the evaluation procedures under question. The instructor will explain to the student the procedures used for evaluation of the student's performance.

Step II. If the student is not satisfied with the explanation given by the instructor, a review and determination of the grievance by the appropriate Associate Dean may be requested. The Associate Dean will hold a hearing after receiving the request. The student may elect to have a student advocate appear and present oral statements. The Associate Dean will make a decision after hearing all of the evidence and communicate it to the student and the instructor involved.

Step III. The student may appeal the decision of the Associate Dean and request a review and determination of the grievance by the Academic Dean. The Academic Dean will take such steps as deemed appropriate to gather all of the evidence pertaining to the grievance and render a decision. This decision will be communicated to the student, the instructor involved, and the Associate Dean. The decision of the Academic Dean will be final and binding.

All teaching faculty are required to submit the objectives of the course and an outline of the material to be covered to the Academic Dean's Office. This document will also be distributed to each student enrolled in the course.

Protection Against Improper Disclosure
The student-faculty relationship is a confidential one. Information ab out student views, beliefs, and political associations acquired in the course of an instructor's work as teacher, advisor, or counselor will be considered confidential. Judgments of a student's ability and character may be provided when required by law or authorized by the student. 

A student who feels that the confidential teacher-student relationship has been violated may present a grievance to the Judicial Board of Review as outlined in section VI, Paragraph D, of this statement.
 

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3. STUDENT RECORDS

Note: By completing the eArmyU Common Application eArmyU students are completing a FERPA release, authorizing sharing of academic information between participating eArmyU institutions. 

At Jefferson Community College, transcripts of education records contain only information about academic status. They also include any disciplinary action which affects the student's eligibility to re-register. JCC will make every endeavor to keep the student's record confidential and out of the hands of those who would use it for other than legitimate purposes. All members of the faculty, administration, and clerical staff will respect confidential information about students which they acquire in the course of their work. The College adheres to the Family Educational Rights and Privacy Act of 1974, as amended by Public Law No. 107-56, section 507 of the USA Patriot Act (H.R. 3162), which provides for disclosure of educational records to the Attorney General in a terrorism investigation or prosecution. 

1. General Provisions
1. Students are notified that the following categories of data about them have been designated by the College as public directory information.



Directory Information

1. student's name, parents' names, home and local addresses and telephone numbers
2. dates of enrollment and degree(s) earned, if any, and honors received
3. major field of study
4. date and place of birth
5. educational agency or institution most recently attended
6. participation in officially recognized activities and sports
7. weight and height of members of athletic teams
8. election district
9. student schedule
2. A student may direct that any or all of the directory information listed above be released only with his/her prior consent, by completing the appropriate form at the time of registration for each semester.

 
3. Official permanent student records containing all pertinent information related to student achievement and progress are maintained by the College Registrar. These are available to the College's teachers, administrators and support staff who have legitimate educational interests in them. These records are reviewed and periodically expunged as provided by the State University of New York policies. Records of financial transactions between students and the College are maintained by the Bursar's Office, and records in support of financial aid applications are maintained by the Financial Aid Office.

 
4. A student will be provided an opportunity for a hearing with the College, through the Registrar's Office, to challenge the content of his/her records, in order to insure that these records are accurate, and are not in violation of the student's privacy or other rights. Correction or deletion of any such inaccurate, misleading, or otherwise inappropriate data contained therein is possible at this time. A written explanation by the student (parents) respecting the content of such records is added to the file.
2. Disclosure of Students
1. Students are entitled to a transcript of their academic record, labeled "Student Copy." With limited exceptions, students are also entitled to inspect, review, and copy the education records which are maintained about them by the College. Copies of these records will be provided at a fee of 25 cents per page.

 
2. Requests by students for access to their education records will be granted within forty-five days after a written request has been submitted to the College Registrar.

 
3. Original documents submitted in support of an application for admission or for transfer credit will not be returned to the student, nor will they be sent elsewhere, even at the student's request. For example a transcript from another post-secondary institution or a high school record will not be sent to a third institution. The student must request another transcript from the original institution. In exceptional cases where another transcript is unobtainable or can be secured only with the greatest difficulty, copies may be prepared and released to proven hardship to the student. The student should present a signed request, and the copy will be marked as a certified copy of what is in the student's file.
3. Disclosure to Faculty & Administrative Officers
1. Faculty and administrative officers of the institution who have a legitimate interest in the material and demonstrate a need to know, are permitted to review the academic records of any student.

 
2. The contents of the official folder of a student will not be allowed outside the Registrar's Office or the Admissions Office except in circumstances specifically authorized by the Registrar or Director of Admissions.
4. Disclosure to Parents, Educational Institutions and Other Agencies
1. Personally identifiable information in student education records other than directory information will be released only as provided in Part 99 of Title 45 of the Code of Federal Regulations or in other applicable laws and/or regulations.

 
2. Transcripts or grade reports may be released to parents or guardians of dependent students (as defined in Section 152 of the Internal Revenue Code of 1954) without the student's prior approval.

 
3. Written consent of the student is required to release a transcript or other academic information to another institution of learning or philanthropic organization.

 
4. Requests from research organizations making statistical studies may be honored without prior approval of the student, provided no information revealing the student's name or identity is released to persons other than representatives of such organizations. Such information will be destroyed when no longer needed for such research.
5. Disclosure to Government Agencies
1. Properly identified representatives from federal, state, or local agencies may be given any of the directory information listed above.

 
2. Government investigative agencies as such have no inherent legal right to access student files and records. when additional information is requested, it will be released only on written authorization from the student. If such authorization is not given, the information will be released only on court order or subpoena. If an order or subpoena is served, the student will be notified of subpoenas in advance of compliance by the College.

 
3. Student deferment certificates will be supplied to the Selective Service System only with the written permission of the student.
6. Disclosure to Other Individuals and Organizations
1. Information furnished to other individuals and organizations is limited to the items listed below under "Telephone Inquiries." Additional information, such as transcripts, require written permission of the student.
7. Disclosure in Response to Telephone Inquiries
1. Only the following directory items may be released in response to telephone inquiries:
1. verification of the student's current enrollment

 
2. the curriculum in which the student is or was enrolled

 
3. the student's class year

 
4. date(s) of any degree(s) earned and honors received

 
1. Requests for other student directory information such as address, telephone number, or immediate whereabouts, will be referred to the Registrar for appropriate response.
5. Student Directories
1. Students may choose to have their addresses and telephone numbers omitted from student directories.
6. Disclosure by Other Offices of the Institution
1. The foregoing guidelines apply to any request for academic information about students or former students received by any member of the faculty, administration, or clerical staff. The guidelines are intended to protect the individual's right to privacy and the confidentiality of student academic records throughout the institution.
2. All institutional personnel are directed to refer requests for transcripts, certifications, or other information to the Registrar's Office or Admissions Office. Faculty members and other institutional offices may only acknowledge, when appropriate, the receipt of requests for student information, or release as much information as is appropriate in their role as faculty, advisor, club advisor, instructor, etc.
7. Withholding Information
1. The College may withhold grade reports, transcripts, certifications, or other information about a student for disciplinary reasons, unpaid financial obligations or any other reason described in this Statement.
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ADA POLICIES
Section 504 of the Rehabilitation Act of 1973,
Americans with Disabilities Act 1990

1. This policy refers to the accommodations under Section 504 of the Rehabilitation Act of 1973 or the Americans with Disabilities Act of 1990.
2. Jefferson Community College recognizes and supports the tenets of both Section 504 and the ADA, and complies with the law, including the provision of requested reasonable accommodations so that no one is denied access solely on the basis of disability to its employment opportunities, programs or facilities.
3. Compliance Officer designation: The Section 504/ADA Coordinator, responsible for compliance shall be the College's Affirmative Action/Diversity Officer.
4. Requests for accommodation:
1. Requests for accommodation for credit bearing coursework should be made in writing to the staff of the Scanlon Learning Skills Center.
2. Accommodation requests for college events, business and industry training workshops, pre-applicant appointments, and pre-employment or employment related activities or other non credit-bearing functions should be addressed to the College's Affirmative Action/Diversity Officer.
5. College response to requests for accommodation:
1. In the case of credit-bearing requests, the staff of the Scanlon Learning Skills Center will review routine requests for accommodation to determine appropriate support, if any. Consultation with the Affirmative Action/Diversity Officer is necessary for the non-routine request, e.g., for access to funds to hire non-staff personnel, or in instances where the client is dissatisfied with the lever or type of service with the director of the learning skills center has determined is appropriate. 
2. For all other request, the Affirmative Action/Diversity Officer will consult with appropriate personnel and the dean, and determine accommodation, if any. The affirmative Action/Diversity Officer will provide or authorize the provision of necessary personnel or other types of support.
3. The College requires medical evidence to support requested accommodations; this requirement may be waived only by the Affirmative Action/Diversity Officer or the College President.
6. Internal Grievance Procedure: If an individual requesting an accommodation believes the decision reached by College personnel was based on illegal discrimination, he/she should follow the procedures outlined:
1. An effort to resolve the complaint informally should be made by discussing concerns with the appropriate dean, i.e. the Dean of Academic Affairs for the instruction issues, including the learning skills center, the Dean of administration for employment matters, and the Dean of Enrollment Management & Student Life for student services concerns.
2. If the situation remains unresolved, a compliant should be made in writing to the College's Affirmative Action/Diversity Officer, who will attempt to resolve the issue through mediation. The complaint should contain information about the alleged discrimination such as name, date, address, and phone number of complainant and the location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. 
3. Unresolved cases will be forwarded by the Affirmative Action Office to the College President, who may, at his discretion, institute more formal procedures.
7. Use of the internal grievance procedure is not a prerequisite to the pursuit of other remedies.
8. Records of medical information and disposition of ADA related matters will remain in the Affirmative Action/Diversity Officer's files, with the exception of student files kept in the Scanlon Learning Skills Center.
9. The college will follow SUNY guidelines for records retention and disposition. 
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