Password Reset and Information for First Time Users
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Password Reset and Information for First Time Users

First Time Users and Changing your Password

First time users (if you have never logged into anything at Jefferson), will receive an email to your personal email account with your Network ID, a temporary password and information for setting up your multi-factor authentication (MFA) for login security.  

You will be required to change the temporary password.  Password complexity rules are:

  • Minimum password length:  10 characters
  • Password must contain 3 of 4 following categories:
    • 1 uppercase letter (A-Z)
    • 1 lowercase letter (a-z)
    • 1 number (0-9)
    • 1 special character (for example, $, #, %)

If you do not have a personal email account, please contact the helpdesk, 315-786-6511,

Please note:  You will need a cell phone or mobile device, depending upon what type of authentication you chose, when you set up your account through the first time user process.

The steps for First Time Users to follow are:

  1. Open a web browser
  2. Go to
  3. Click the "Sign in" button
  4. Type your CannonMail email (in the Welcome email sent to your personal email account)
  5. Type your current password (in the Welcome email sent to your personal email account)
  6. Click "Sign In"
  7. At the "More information required" screen, click "Next"
  8. You will need to use Microsoft Authenticator for your security authentication.
  9. Choose Microsoft Authenticator:
      1. You will be prompted to follow the directions on the screen
      2. You will need a cell phone
      3. Download the Microsoft Authenticator on your cell phone (for ios\Apple devices (opens in a new window) and  for google/android (opens in a new window).  Before you download, make sure that the product is from Microsoft Corporation.
      4. Open the Authenticator app on your cell phone
        1. In the Authenticator app, tap the "+" on the top of the screen
        2. Tap "Work or school account"
        3. Tap "Scan a QR code"
    1. On your computer, click the "Next" button
    2. A QR code will appear on your computer screen.  Use your phone to scan this code
    3. Your web browser will display a number and your will will ask if you are trying to sign in.  Enter the number from the web browser into your phone and tap "Done"
    4. Your computer will have a Microsoft Authenticator screen with a check next to "Notification approved"
    5. On your computer, click the "Next" button
    6. Click "Done"
    7. You are now setup.  You will be asked to type the number on your computer into Microsoft Authenticator on your cell phone when you log in
  10. Once your security authentication (multi-factor authentication (MFA)) is set up, you must create your new password. 
    1. You will be brought to the "Update your password" screen
    2. Type your current password in the "Current password" field (in the Welcome email sent to your personal email account)
    3. Type your new password in the "New Password" field
    4. Type your new password in the "Confirm password" field
    5. Click "Sign in"
    6. Click "No" to the "Stay Signed in?" prompt
    7. You should now be logged into and can begin using your new password

If you have any problems or did not receive an email with your network ID information, please contact the HelpDesk, 315-786-6511 or

PLEASE REMEMBER: When you change your password, you have changed your password for myJCC (Brightspace), email (CannonMail), wireless network access and the computers on campus. 

Change your password any time (or when you have forgotten it)

If you have Forgotten your Password:

  • At the login screen, type your JCC email address
  • Click "Next"
  • One the password screen, click "Forgot my Password"
  • Follow the directions on the screen to change your password.  You will have to choose your authentication method for verification.

Change your Password when you Would Like

  • Log into to
  • Click your initials in the top right corner (or your image if you have uploaded an image)
  • Click "View Account"
  • Click "Password"
  • Type your existing password
  • Type the new password (following the complexity rules listed above"
  • Type the new password again, to confirm
  • Click "Submit"

NOTE: You can also change your password from a computer in the computer labs, just log in, press <ctrl><alt><delete> and click Change my Password.